I’ve spent about 3 hours on the phone with Dell over the last month, trying to get my 16 year old daughter’s 2005 Christmas present (an Inspiron 6000) fixed and now I think it's the vertical line problem with the LCDs at www.dellverticalline.com. I've already told them to send it back because I just couldn't waste anymore time or my life on their stupid customer service run around. But now I realize if you don't say the right "almost a lawsuit problem" they will blame it on your handling of the product. Here is what happened to us:
> I was busy moving, so my daughter took it upon herself to call in and try to get our “under warranty” laptop repaired. She said the word “dropped” and we are totally hosed now. The laptop’s audio never worked right, the keys started to fall off randomly and then the LCD screen went (which I now am sure is the vertical line issue that Dell won’t acknowledge). She’s 16, she knocked it once harder than she
thought she should and felt responsible and was honest with them. Now they say the motherboard needs to be repaired and we have to pay $798. I flipped at that and guess what … the price changed to $490 plus taxes. I gave them a choice since I knew we were doomed because she said “dropped” … I offered $200 to fix the LCD since I knew her words couldn’t be erased off their work order AND we would buy the 3 year, $209 accident insurance OR years of my badmouthing Dell and never being a
customer again. They wouldn’t budge. So you know, I feel much more comfortable giving the probably $400 repair money to a local businessman and making sure I tell everyone that Dell products aren’t worth the hassle of the guaranteed repair needs.
They need to tell the customer service people not to say, “Thank you for chosing Dell” at the end of an angry, unsatisfying call! I said,”You are kidding right?"
Now that I've found www.dellverticalline.com I am trying once more to get this
resolved. This time when I mentioned this website and that I think that is our LCD problem all along, the customer service tech guy was gone while I was on hold for, no kidding, 10 minutes. I think that means I have a slightly better shot at getting this resolved than I did earlier this morning.
But again, based on problems I've read all over the web in Dell Hell, if I pay for a 3 year $209 warrantly I'll just go through this again, won't I!?
OH ... guess why I haven't been getting emails?
Because their spelling system ... "f" as in frank, "u" as in unbelievable, "t" as in tirade, "t" as in tired of being on hold, "o" as in ornery, "n" as in "nuff" already, "b" as in bizarre, "a" as in AAAAAAAAAAAAAhhhh, "y" as in you're kidding me, "m" as in mad as hell, "e" as in error, "d" as in despicable, "i" as in idiots, "a" as in the A word @yahoo.com FAILED MISERABLY and they've been sending my emails to futtonmaymedia@yahoo.com instead of suttonbaymedia@yahoo.com.
Dell Hell is such an apt description. And I'm am trying to be forgiving of the language barrier, everyone needs a job. But this system isn't working. The problem started when my daughter couldn't understand a word the customer service guy said and vice versa. This is just an inexcusable business practice.
Please go to www.ihatedell.net and complain there as well.